Subject: Tech Support Candidate - Pankaj Kumar Dwivedi Pankaj
From: Pankaj Kumar Dwivedi Pankaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 06:58:54 -0500

| | Tech Support Test

Name | Pankaj Kumar Dwivedi Pankaj
E-mail | [email-masked]
Phone Number | (+91) 9899930641
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | My self design
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | All of these

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Birlasoft PTV.ltd | Technical consultant | 27-nov-2020 | 44000
Previous Employer 1 | E-media we solutions.com | Software developer | 29-july-2019 | 40000
Previous Employer 2 | Prologic we solutions.ptv.ltd | Software developer | 30-jun-2015 | 20000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There is 2 issue
1: network
2: website not working properly as well hosting issue

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open a Bluetooth on both mobile and speker and pair the device and connect.

What according to you makes you a good candidate for customer service or technical support job?

Just understand the problem and try to resolve
Asap just good for you.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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