Subject: Tech Support Candidate - Ankur Beniwal
From: Ankur Beniwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 05:19:02 -0500

| | Tech Support Test

Name | Ankur Beniwal
E-mail | [email-masked]
Phone Number | (+91) 9654211043
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Robotic Wares Private Limited | Technical support Engineer | 07 December'2020 | 19250
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my internet connection.
I will clear the history of the browser.
I will clear the cache and cookies as well.
I will referesh the browser as well.
I will restart the system,if needed

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth of the speaker and the light will start blinking.
Open the bluetooth in the phone and find the device which needs to connected.
Click on the device name that is to be connected.

What according to you makes you a good candidate for customer service or technical support job? | According to me patience and the interest to solve the customer concern and also the ability to listen. The knowledge about the product is also required but that you can gain through continuous work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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