Subject: Tech Support Candidate - Nitish Kumar
From: Nitish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 05:09:43 -0500

| | Tech Support Test

Name | Nitish Kumar
E-mail | [email-masked]
Phone Number | (+91) 7903448038
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Ashok Nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Sccm and all kind of software issue

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro limited | System Administrator | 1 month notice period | 21000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I have to check provided links are correct or not if correct, then I have to check Internet connection it is connected properly or not, if again it is getting error and working on other browser then we have to reinstall that browser where that link is not working.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I have to on my bluetooth on mobile and I have to active speaker to get connected in mobile, then we have to scan Bluetooth device and connect, after that we have to accept that connection in bluetooth speaker also.
What according to you makes you a good candidate for customer service or technical support job? | I am handling here 30plus branches and 5 Engineers with 100 ℅ compliance and providing resolution on real time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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