Subject: Tech Support Candidate - Gurjant Singh
From: Gurjant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 05:05:37 -0500

| | Tech Support Test

Name | Gurjant Singh
E-mail | [email-masked]
Phone Number | (+91) 9318376669
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Amritsar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ample Trails | Technical Supporter | 30/July/2002 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i would look into that error and want to know that what type of error is accuring.(we all know that there are various kind of error could be accur). After that i work on that so i can be able to open the website, one main thing that i also would like to check the internet connectivity of that network though my internet is working or not? If not ! then i'll troubleshoot it.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I am using an Android mobile therefore my steps is, Firstly i'll go in the settings then connections and here i can turn on the Bluetooth or simply i just drag down the notification bar and turn on the bluetooth then pair that Bluetooth speaker with my mobile bluetooth so finally i connect that speaker with my mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | Well. accirding to me i have a great  experience in troulbeshooting the Hardware and Networking devices. So i think because of the experience i can handle any kind of customer querries with confidance and humble.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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