Subject: Tech Support Candidate - Aashish Koranga
From: Aashish Koranga <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 04:59:15 -0500

| | Tech Support Test

Name | Aashish Koranga
E-mail | [email-masked]
Phone Number | (91) 7275606425
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VMware basic , BYOD COD

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pc solutions | Remote Desktop Engineer | NA | 18500
Previous Employer 1 | Ienergizer | Desktop Support Engineer | 9th July 2019 | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First thing I will check is that the PC is connected with internet and internet is working fine.

Then will try to open the website.

Still same issue. Will reset the browser. Clear cache and restart the browser .

Then will again try to access the website.

The troubleshooting steps depends upon the error message.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth on my mobile and also for speaker.

Then from settings section in my mobile phone will go to bluetooth section and select pair new device.

Will select the model of the speaker.
Once it's paired speaker is connected with the mobile

What according to you makes you a good candidate for customer service or technical support job?

I have the skills and qualities you are looking in a candidate for this job profile.
And I ensure if I got chance to work for the company will surely do my best for the upliftment of the company.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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