Subject: Tech Support Candidate - ajeet kumar
From: ajeet kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 02:55:11 -0500

| | Tech Support Test

Name | ajeet kumar
E-mail | [email-masked]
Phone Number | (91) 9891598189
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | globalspace technologies limited | tech support eng | 1st DEC2020 | 35000
Previous Employer 1 | digicall pvt ltd | tech support eng | 3rd APR2019 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check the internet connection
2.If internet connection is ok than Reload Page
3.Restart The Computer
4.Clear browsing Data.
5.Reload the page

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.dropdown the screen and Open Bluetooth setting
2.on the bluetooth and scan the bluetooth device
3.select the speaker and click connect option

What according to you makes you a good candidate for customer service or technical support job?

1.understand the Query of customer
2.speak clearly and speking with love with customer
3.Give the Profer solution of customer query.
4.tell them to give A feedback also.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |