Subject: Tech Support Candidate - Saurav Raj
From: Saurav Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 02:12:40 -0500

| | Tech Support Test

Name | Saurav Raj
E-mail | [email-masked]
Phone Number | (+91) 9718415550
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Printer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cefnogi Solutions pvt LTD | HR Manager | 30/05/2020 | 780000
Previous Employer 1 | DSY Globak | Team Leader( Technical Sales) | 31/07/2013 | 300000
Previous Employer 2 | WIPRO | CCE | 15/07/2012 | 120000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we have to check whether our computer is connected to internet or not, after that we need to check whether date and time is correct . After that we need to check proxy settings that will help us to resolve this problem
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on  Bluetooth of Mobile then turn on Bluetooth  speaker and press the pairing button and hold it until it get discovered by mobile phone Connect and pair it afterwards.
What according to you makes you a good candidate for customer service or technical support job? | Good Listener, Appropriate probing, patience and professionalism
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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