Subject: Assigned to Group - Fw: Moscow Adidas The Base Fitness Less Mills Virtual technical issue
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 06:11:37 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  Fw: Moscow Adidas The Base Fitness Less  Mills Virtual technical issue 

________________________________

Les Mills Virtual Support |
[email-masked]
www.lesmills.com
From: Горбовский Василий <[email-masked]>
Sent: 01 December 2020 14:39
To: Les Mills Virtual Support <[email-masked]>
Cc: Poldolina, Anna <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>
Subject: Moscow Adidas The Base Fitness Less Mills Virtual technical issue

Good afternoon dear colleagues,

We have already met periodical problems with virtual auto-start  in our studio but today morning the app has stuck and any attempts to bring it back to life were not succeed. The iPad reboot and the app relaunch did not help.

Could You please advise what should we do to repair the app?  The issue is very urgent because we had to cancel all the classes in the studio.

Please find the attached files describing the problem.

Looking forward for Your reply.

Thanks in advance.

Best regards \ С уважением

Vasiliy Gorbovskiy\ Василий Горбовский

Head of technical department\ Руководитель технического отдела

CVGaudio

+7-499-190-20-10 ext.112

+7-967-158-32-37

 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4177