Subject: Tech Support Candidate - Nitin Sharma
From: Nitin Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 16 Dec 2020 00:29:24 -0500

| | Tech Support Test

Name | Nitin Sharma
E-mail | [email-masked]
Phone Number | (0120) 8218597677
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 66
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Sr.Associate | Working | 32899
Previous Employer 1 | Hcl | Associate | Jan31/19 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If we are unable to open website on the browser troubleshooting will depend on the error message that we are getting. Errors like 404,505 are temporary error.Often issues resolves by rebooting machines,clearing cache,and resetting the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth
Search for the device on phone.
Once device found pair it.
Hit conect.

What according to you makes you a good candidate for customer service or technical support job? | Listening patiently and troubleshooting at per are skills which fits me in job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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