Subject: Tech Support Candidate - Sharvika Paliwal
From: Sharvika Paliwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 23:33:54 -0500

| | Tech Support Test

Name | Sharvika Paliwal
E-mail | [email-masked]
Phone Number | (+91) 8087120560
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | E2, 1102, Redocon Vedantam, near Gaur City, Noida Extension, Greater Noida West 201301
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Technical support, project based

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCl technologies, Nagpur | System analyst | Working |
Previous Employer 1 | Pickworth enterprises, Nagpur | Marketplace team lead, and HR Admin | November 2019 |
Previous Employer 2 | PIET ENGINEERING COLLEGE, Nagpur | Assistant professor | April 2017 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check and clear the browsing history of the browser.
2. Check for the available internet settings.
3. Will check whether the URL mentioned is correct or valid one, and allso chec whether it is allowed to access within the intranet of the project VPN.
4. Will check for the knowledge articles given by the project for troubleshooting and else at the end raise a ticket and generate the reference ticket number.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the power supply of speaker.
2. Switch on the bluetooth of mobile, and search for near by devices.
3. Pair the speaker with mobile after searching the name.
4. And now the mobile is connected to speaker.

What according to you makes you a good candidate for customer service or technical support job?

1. Understanding user's or customer's issue should be the priority.
2. Confirming the issue from user.
3. Giving user the assurance that I'll be surely assisting him in either resolving or providing the resolution of the issue.
4. Let the user finish his issue and the providing him with all the resolutions.
5. Customer service agent should be well known with all the knowledge articlesof the issues as per the project, so that he or she could give the best resolution.
6 technical support provider should be well known with the process of the project , so that the assistance he or she is providing is correct.
7. Agent should be soft spoken and have good communication as well as listening skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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