Subject: Tech Support Candidate - Debadrita Karmakar
From: Debadrita Karmakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 21:40:46 -0500

| | Tech Support Test

Name | Debadrita Karmakar
E-mail | [email-masked]
Phone Number | (+91) 7003014028
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | National Plasto Products Private Limited | Social Media Manager | NA | 20,000
Previous Employer 1 | Global Estudiar Solutions | Senior Content Writer and Researcher | July, 2020 | 13,000
Previous Employer 2 | Wipro Limited | Senior Executive | June, 2018 | 23,000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to refresh the page. If it is still not working I will check my broadband connection if that is working fine. Upon finding no such issue I will try to load any other website to understand if the issue is with this website only or it is persisting with other websites as well. I will also clear the cache memory and try again. If it is still not working I'll restart the system and give it another try after checking the broadband connection if it is properly connected and providing enough speed to browse a page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth speaker.
2. Turn on the bluetooth on the phone to see the list of devices that are available to pair.
3. Select the bluetooth speaker by its unique name from the list of the available devices.
4. Tap "done".

What according to you makes you a good candidate for customer service or technical support job? | The first and foremost thing is patience. A problem could be very simple or complicated. It is really important for a technical support representative to be calm and be an active listener along with being a good prober to understand the exact problem the customer is facing. Good probing skills, calm and composed behaviour and patience along with good communication skills are the keys to success. Along with this technical knowledge and expertise are also important to be able to solve the problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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