Subject: Tech Support Candidate - ajay rana
From: ajay rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 16:52:11 -0500

| | Tech Support Test

Name | ajay rana
E-mail | [email-masked]
Phone Number | (91) 9451051466
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Convergys | Lead Advisor | |
Previous Employer 1 | Infoedge | Associate Senior Executive | |
Previous Employer 2 | Manhattan Associates | Associate Analyst | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)need to check if the internet connectivity by opening any commonly known website like google or YouTube if these sites are accessible then the internet is working and so the browser is also working
3)If in case not able to load the site then we would go with another browser and in both the normal mode as well as in private mode also
2)need to reconfirm if the correct url is being  entered in the web browser search box text
4)also check if the site url is having the http:// or https:// enable before the actual url of the site we are accessing
5)Also we need to clear the cache if not able to access the website
6)Also need to verify if we are able to access the website in different device as well as in different network as to validate if the website is reachable or not due to outage or maintenance window is on for the website at the time of accessing.
7) make sure your ISP haven't blocked the required website if none of the above method is able to access the particular website only.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Go to settings.gear icon
2)Tap the Bluetooth option.
3)Turn on Bluetooth.Make sure the Bluetooth icon appears on the screen of mobile
4)A list of available devices will appear.
5)If your speaker is not listed, press the button on your speaker that makes it discover able – it's often a button with a Bluetooth or B symbol on it.
6)On your mobile select your speaker (it can be a random product number or name but should have the speaker’s brand name listed)
7)click on it and it will automatically connect you with the device

What according to you makes you a good candidate for customer service or technical support job? | Being a tech savvy person and who does like to interact with people, also like to impart the knowledge which can help them
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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