Subject: Tech Support Candidate - Surajit Panigrahi
From: Surajit Panigrahi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 15:50:35 -0500

| | Tech Support Test

Name | Surajit Panigrahi
E-mail | [email-masked]
Phone Number | (91) 7381442520
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 76
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Linkquestindia Pvt ltd | Network engineer | 05/2018 | 26000/-
Previous Employer 2 | SpiderTech Pvt ltd | Marketing executive | 04/2017 | 13000/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com.
Launch another browser, like Internet Explorer, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in the existing browser.
If the site doesn't work in another browser, check out The problem happens in all web browsers.
Make sure that your internet connection is enabled.
If you see any of these error messages, it might just be a problem with browsers cache.
Try clearing browsers cookies and cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device.
If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
You are connected.

What according to you makes you a good candidate for customer service or technical support job?

Customer service.
Teamwork abilities.
Problem solving skills.
Confidence.
Customer focused.
Ability to learn quickly.
Past experience.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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