Subject: Tech Support Candidate - Rinchen Jamyang Norbu
From: Rinchen Jamyang Norbu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 15:15:24 -0500

| | Tech Support Test

Name | Rinchen Jamyang Norbu
E-mail | [email-masked]
Phone Number | (+91) 8219441230
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Am based in Gurgaon but I can move to noida
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Never done tech support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Airseva | Customer service | 19 November | 26000
Previous Employer 2 | Zomato | Customer service | 31 March | 23000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The first step is to check if you have stable internet connection. Once you establish that you have a internet connectivity you may go to the dotted option on the top right hand corner of your Google browser and select more tools. Next select clear browsing data and click on OK to deflect all data stored on your browser. In case that doesn't work as a last resort you may un-install your browser and install again after restarting your PC.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)drag the drop down from on top of the screen
2) tap on the Bluetooth icon and click on refresh to discover new devices.
3)tap on the device you intend to exchange files or data and wait for the receiving device to accept your request to pair
4)once the devices are paired you may go to the file you wish to send and tap on send file
5)when the other device accepts your file transfer request you may wait for the duration that shows on your screen to send file.

What according to you makes you a good candidate for customer service or technical support job? | The most import part of customer service is to be a good listener. Another aspect to good service is being able to articulate in simple language. In case the user has issues with the product it is important that you acknowledge that problem and give you assurance of a proper resolution to it.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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