Subject: Tech Support Candidate - Kunal Ahuja
From: Kunal Ahuja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 14:39:22 -0500

| | Tech Support Test

Name | Kunal Ahuja
E-mail | [email-masked]
Phone Number | (+91) 9911540400
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Anaylist | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check for internet connect and wifi/lan connection
Will try to ping google.com
Try to visit google.com if available
Then try to check for the url mistakes
Check for speed drops with speed test

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn bluetooth and speaker On
Put speaker in pairing mode n scan for bluetooth device
If earphone device name appears
Tap to connect (may ask for default pairing mode)

What according to you makes you a good candidate for customer service or technical support job? | Improvisation
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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