Subject: Tech Support Candidate - AMRITPAL SINGH
From: AMRITPAL SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 13:26:43 -0500

| | Tech Support Test

Name | AMRITPAL SINGH
E-mail | [email-masked]
Phone Number | (+91) 8860197603
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vishnu Garden , Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SITA | Graduate Engineer Trainee | 31.08.2020 | 24981
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will reload the page sometimes due to weak internet connection also page may not load.  If after refreshing also nothing changes then I will check what the problem is?

I will check internet connection in network and internet settings.

After that I will open some other website and check if they load properly,If yes then problem is in this site. If not then I will try another browser.

There are many types of errors. Connection timed out . interrupted etc Sometimes if we use a site daily then due to cache and cookies also these error can happen.

To remove these cache and cookies we have to open browser settings, and clear the browsing history and site cookies.

If after all these steps also site did not reload then it is possible that site is down or server not available so it might not be able to ping.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe notification bar down and turn on bluetooth in your phone.

Check the name of the device with which you want to connect .

Click on that device name wait for connection to get established.

Once connected your are free to use.

What according to you makes you a good candidate for customer service or technical support job?

There are many points which makes one a good candidate for a support job or any kind of job.One should be loyal to their job and duty. Should have proper knowledge about procedures and processes, without knowledge nothing can be done. Having knowledge also not sufficient candidate should be ethical and must have empathy for his customers. Customer satisfaction should always be taken care cause they are the reason why we have company.

My personal belief do your job at your best and best will happen to you. I follow this for my work life.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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