Subject: Tech Support Candidate - Ritik Bhalla Ritik
From: Ritik Bhalla Ritik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 12:35:27 -0500

| | Tech Support Test

Name | Ritik Bhalla Ritik
E-mail | [email-masked]
Phone Number | (+91) 7505132440
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Compton Computers Pvt Ltd | Desktop Support Engineer | | 14,986
Previous Employer 1 | Ace Computers | Desktop Support | May 2019 | 10,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: I will refresh the web page by reloading.
Step 2: And than I will clear the Caches from the Browser History.
Step 3: If the issue didn't resolved so I reset the settings if Chrome.
Step 4: I either follow-up with the service provider or firewall customer service sometimes they block some sites.
Step 5: After the above steps I will go to the another user's system and asks about to open the same website which I'll try to open in my computer. Maybe Sites was running down from the backend side.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Make sure that Bluetooth is turned on.
Step 2: Instead of Bluetooth on, we also be sure that Internet is connect in our mobile phone.
Step 3: After that go to the settings and click on the Bluetooth option.
Step 4: After selecting the Bluetooth option, we need to go with the search device options.
Step 5: In search device our Bluetooth device name would be show and connect it. And our Bluetooth connect.

What according to you makes you a good candidate for customer service or technical support job? | Communication skills make me a good candidate for the customer service or technical support job. In these profile we need a excellent communication skills, because in these kind of profile we need to communicate U.S, U.K, Canadian, Australian clients. If we don't know how to communicate with them so they would be think link that we don't know anything and organization hired the employees just like that. Some people know everything very well but they have hesitate in themselves. At last I recommend that we need to give a chance to prove themselves. Thank You so much
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |