Subject: Tech Support Candidate - Mukesh Kumar Choudhary Mukesh
From: Mukesh Kumar Choudhary Mukesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 12:34:55 -0500

| | Tech Support Test

Name | Mukesh Kumar Choudhary Mukesh
E-mail | [email-masked]
Phone Number | (91) 9599627730
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Badarpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Senior executive | Nov 3 2020 | 32700
Previous Employer 1 | Lenskart | Senior executive | 23-12-2019 | 26800
Previous Employer 2 | Concentrix | Executive | June 2015 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I wil check for the error message first.
After checking it, I will try to open the website in incognito mode.
If still, it doesn't not open wil try to open it in a different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all I will turn on my phone's bluetooth.
Then I I will turn on the bluetooth speaker.
Then will search for nearby device using my phone and upon finding the device, will pair it with my phone.

What according to you makes you a good candidate for customer service or technical support job? | I am a patient listener. As long as listen to my customer patiently I will be able to identify the customer needs and will be able serve my customer with possible option.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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