Subject: Tech Support Candidate - Ankit Singh
From: Ankit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 12:23:28 -0500

| | Tech Support Test

Name | Ankit Singh
E-mail | [email-masked]
Phone Number | (62011) 88697
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata (But willing to relocate)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Sr. Associate | 23/01/2021 | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Error should've been mentioned in the question. But assuming it's a normal error, I'll first check my internet connection is working fine or not by visiting different websites. If everything is working fine except for ndtv.com, then I'll check my browser settings to determine the problem. If everything seems good, then I'll check online, whether to the website is down for everybody or it's just me facing the problem.

If the problem is only in my computer then I'll restart the computer and the internet.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth speaker > turn on the mobile's bluetooth > find the speaker's name in available devices list > pair both the devices > the speaker should be connected to the mobile.

What according to you makes you a good candidate for customer service or technical support job?

* Knowledge
* Problem solving skills
* Confidence

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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