Subject: Tech Support Candidate - RAJIV SHARMA
From: RAJIV SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 11:15:17 -0500

| | Tech Support Test

Name | RAJIV SHARMA
E-mail | [email-masked]
Phone Number | (7906) 903954
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | sector 19
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
MySQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Panacea | Senior Executive | 13.06.2020 |
Previous Employer 1 | India Glycols Ltd | Executive | 31.08.2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Check whether internet connection is on/off.
2) Check system firewall/antivirus settings that my blocking website to open.
3) Check whether website complies country's internet geographical policies.
4)Does the website not opening in single browser or multiple browsers. If its with single browser , try to re-install it . If same happening in multiple browsers , follow above troubleshoots.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Switch on the power button and Bluetooth transmission button of Bluetooth speaker.
2)In mobile phone , switch on Bluetooth (Settings>Connections>Bluetooth>Switch On)
3)In Search panel, device name of Bluetooth speaker will appear.
4)Click on device name. A default IVR/ sound will be played to intimate the user that connection is successful.

What according to you makes you a good candidate for customer service or technical support job?

1)Communication skills
2)Avoid jargons in conversations.
3)Avoid long pause when a query need to be fetch.
4)One should be thorough with all technical aspects required for job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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