Subject: Tech Support Candidate - Prabha Shankar Mishra
From: Prabha Shankar Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 11:06:10 -0500

| | Tech Support Test

Name | Prabha Shankar Mishra
E-mail | [email-masked]
Phone Number | (+91) 9559018071
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Extension
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Convergys | Sr. Escalation Engineer | 29 Aug 2020 | 33000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection
2. Check the same website in different browsers
3. If its working in different browsers, check the certificate of the website.
4. Allow the permissions to website and mark it as secured
5. Disable the extensions, like adblockers which might conflict
6. Check the proxy settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth speaker
2. Turn on bluetooth on phone
3. Search for the bluetooth speaker on your phone
4. Click on the speaker's name to connect it

What according to you makes you a good candidate for customer service or technical support job? | Candidates must be patient and good with communication skills who can build a friendly relationship with customer while working with him/her. While Performing technical steps, candidate should guide or let the customer know what he's doing and candidate should try to minimise the dead air(silence) over the call. Adding to this, candidate should never miss to provide the disclaimers to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |