Subject: Tech Support Candidate - Animesh Chaudhary
From: Animesh Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 10:52:20 -0500

| | Tech Support Test

Name | Animesh Chaudhary
E-mail | [email-masked]
Phone Number | (91) 9971468987
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IJYA Enterprises | Sr. Technical Support Executive | 30th September 2020 | Rs. 31,500
Previous Employer 1 | Zomato Media Pvt Ltd | Technical Support Executive | 31st December 2019 | Rs. 24,000
Previous Employer 2 | Tech Mahindra Ltd | Technical Associate | 30th January 2017 | Rs. 18,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

After getting an error on my browser I shall follow few steps to troubleshoot the problem.
1. I shall try to reload the web page and check if it works.
2. If first option didn't work then I shall check for my internet connectivity whether its working or not.
3. If connectivity is fine then I shall try to know about the error showing on the screen in detail. Page will show me some options by which I can try to load the page. I will follow those steps and short out my issue.
4. If all the options didn't work then I shall try it again after few moments.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth speaker.
2. Turn on Bluetooth option in my mobile and scan for devices near me.
3. I shall search for the name of my Bluetooth device and pair it.
4. I shall wait and see rather its connected or not and once it is connected then I shall play something on it and verify.

What according to you makes you a good candidate for customer service or technical support job? | I am having an experience of more than 4 years in Technical and customer support. I have learned various skills which can help in dealing with customers and understanding their issues. I shall be useful for the company in making a best customer service company further.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |