Subject: Tech Support Candidate - Asif Ali
From: Asif Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 10:35:24 -0500

| | Tech Support Test

Name | Asif Ali
E-mail | [email-masked]
Phone Number | (+91) 9759828705
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 66, Near 59 Metro Station
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Desktop Support Engineer | NA | 22000
Previous Employer 1 | iEnergizer | Customer Support Executive | January/2019 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly check the network and identify the error & check others sites is working or not on that particular browser
2. Restart the computer and check
3. Also check the same site on another browser working or not if working then clear the cookies and reset browser as default of that browser then check
4. If site is not working on another browser so please check site is down or not if down so please wait some time and try

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Please on the Bluetooth speaker
2. Open the mobile phone Bluetooth and search the device
3.After finding the device please connect and play the music

What according to you makes you a good candidate for customer service or technical support job? | I have a experience in BPO so i know how to deal with the custo
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |