Subject: Tech Support Candidate - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 09:55:15 -0500

| | Tech Support Test

Name | Amit Kumar
E-mail | [email-masked]
Phone Number | (91) 7011118514
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team computers | Technical support | | 28000
Previous Employer 1 | Videocond2h | Service desk executive | | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we have to check user have fully internet access or not, after that we have to go on browser setting and delete all cookies. Then user can access the particular site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First. Open bluetooth of speaker
Second. On the mobile  bluetooth
Then we have to find bluetooth name of speaker and we can pair with mobile.

What according to you makes you a good candidate for customer service or technical support job?

I am very humble person to interact customer.

I have approx 5 year experience in this field, so i am perfect person for this role

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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