Subject: Tech Support Candidate - Syed Kamil Munir
From: Syed Kamil Munir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 08:03:40 -0500

| | Tech Support Test

Name | Syed Kamil Munir
E-mail | [email-masked]
Phone Number | (110025) 7835881951
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shaheen Bagh Okhla
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | D-vois communications india Pvt Ltd | Network engineer (R)emotely support | Immediately join | 19000 Approx
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I am getting some errors
This website is not opening on my computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) First of all turn on your speaker and go to  Bluetooth mode
2) Turn on Bluetooth in your mobile phone touch and hold,  then pair device.

What according to you makes you a good candidate for customer service or technical support job? | Because I love solving problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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