Subject: Tech Support Candidate - Ajaj Alam Ajaj
From: Ajaj Alam Ajaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 05:29:31 -0500

| | Tech Support Test

Name | Ajaj Alam Ajaj
E-mail | [email-masked]
Phone Number | (+91) 7676209889
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior advisor | | 21700
Previous Employer 1 | Apsis solutions | Service engineer | Feb 2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check what is the error accordingly we can fix it. check internet is connect to the system or not. If not then connect internet and check. If internet connected but still not working then check for browser setting. Check browser is accessing the internet or not, can check the website is working in different browser or not. If yes then particular browser issue. Then check for privacy settings and web site accessibility settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on system and mobile Bluetooth.Go to system Bluetooth setting then click add a device. Select your mentioned device , paired the device after after that it connect to particular mobile device.
What according to you makes you a good candidate for customer service or technical support job? | To be keep maintain your patience, politeness, understanding the customer situation, give customer empathy assurance.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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