Subject: Tech Support Candidate - Sakshi Kaul
From: Sakshi Kaul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 04:04:36 -0500

| | Tech Support Test

Name | Sakshi Kaul
E-mail | [email-masked]
Phone Number | (+91) 7011489388
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CitiXsys Technologies | Software Support Analyst | | 22800
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The first thing I'll check is my Internet Connectivity. I'll try to open some other sites or applications to check if the internet is down or the website is down.

Sometimes the issue occurs due to cookies and cache, so I'll clear all the cookies and cache

If still it doesn't work then I'll use a ping checker and ping to www.ndtv.com

These are some basic steps which I'll perform to troubleshoot the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps to connect bluetooth speaker with my Mobile phone are

1. Swipe down from the top of the screen.
2. Hold the Bluetooth icon and it will open another screen.
3. If you have connected the same bluetooth device earlier then it will show under the "Available Devices". Tap on the concerned bluetooth device name and then it's connected.
4. If the bluetooth device is completely new, then tap on the option " Pair New Device" and select the name of the bluetooth device you want to pair.

What according to you makes you a good candidate for customer service or technical support job?

The below qualities make me a good candidate for Technical Support Job.

1. I have good communication skills
2. I have a past experience in dealing with Global clients and have provided them the required resolution or workaround.
3. I am comfortable to work in shifts.
4. I always keep my self update
5. I love to work in team and grow as a team
6. I always love to share knowledge with team members and provide suggestions to work more efficiently.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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