Subject: Spanish Language Test - Aman Bhadauria
From: Aman Bhadauria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 15 Dec 2020 01:34:44 -0500

| | Foreign Language Screening Test

Name | Aman Bhadauria    /  (+91) 8447191991    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear <Customer>

I understand why you are upset. The inconvenience caused to you is deeply regretted by us and we will make sure your problem is solved as soon as possible.
As you say that the order with the id 9643039489 was placed 5 days ago, it was as per the delivery procedure that it was scheduled to be delivered after 2 days .
However it was not correct by  the courier guy to misbehave with you, we will be looking into the matter with utmost strictness.
Your order will be delivered within the specified time by the company , we at BabyShop deeply regret the inconvenience caused and apologise for the whole case, your relation with BabyShop is of extreme importance for us.
I am glad your voice is out as it will help us to be a better service provider to our customers.

Thank You

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear <customer>

I apologise for the trouble caused to you and I understand why you are upset.
However our team has checked the order and it seems to be same as the article delivered.
You have been a loyal customer to us and we will make sure your issue is resolved, I will initiate a refund or replacement of the article and our delivery agent will come and pick up the article from your address.
I apologise for the behaviour of our support team and the inconvenience caused.
I am glad your voice is out as it will help us to be a better service provider to our customers.

Thank You

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