Subject: Tech Support Candidate - Shalini Gautam
From: Shalini Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Dec 2020 11:14:14 -0500

| | Tech Support Test

Name | Shalini Gautam
E-mail | [email-masked]
Phone Number | (+91) 9717917774
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | NA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | EXL Service | Customer Care Executive | | 30000
Previous Employer 1 | Expert Option | Client Support | 18 May 2018 | 30000
Previous Employer 2 | RUS Consultant Pvt. Ltd. | Client SUpport | 31 Oct 2017 | 21000

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | NA
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will turn on the Bluetooth of my phone and the speaker, will wait to let them pair automatically and we are done.
What according to you makes you a good candidate for customer service or technical support job? | A good candidate for customer service or technical support job is who can understand the customer needs first and then provide the required solution accordingly.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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