Subject: Tech Support Candidate - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Dec 2020 08:16:09 -0500

| | Tech Support Test

Name | Amit Kumar
E-mail | [email-masked]
Phone Number | (+91) 8376969322
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Molarband School Badarpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MS office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Freedom English Academy | English Facilitator | June 2019 | 25,000
Previous Employer 1 | Globallogic | Associate Analyst | Sept 2017 | 20,000
Previous Employer 2 | Accenture | Data Analyst | Feb 2017 | 18,000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check the internet connection in my desktop/laptop. If it is connected that's good otherwise establish a connection.
2. Will check the modem/router signals, strength as well. Will check the power supply as well.
3. Will check the url again, it might be error 404..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the Bluetooth speaker.
2. Switch on the Bluetooth option in mobile phone.
3. Search for active devices.
4.Find the Bluetooth speaker in phone's list and pair it up.
5. It will be connected .

What according to you makes you a good candidate for customer service or technical support job? | Good listening skills, comprehension and spoken skills, being from an IT background makes me a preferable candidate for this post
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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