Subject: Tech Support Candidate - Pushkar Singh
From: Pushkar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Dec 2020 03:39:46 -0500

| | Tech Support Test

Name | Pushkar Singh
E-mail | [email-masked]
Phone Number | (091) 9821248751
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bengaluru
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Audio &Vidual, CCTV

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | [24/7].ai | Executive | Currently Working | 20K-23K
Previous Employer 1 | PAN Intellecom Limited | Site Engineer | 30/08/2018 | 15200
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I'll check my internet connection. To check internet connection I'll check if LAN cable is connected to the CPU or my computer is connected via wi-fi. If connection is fine then I'll open google home page (www.google.co.in) to check if other site is working fine. Then I'll clear cache and cookies from the browser and reopen the browser. Then I'll open www.ndtv.com.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the speaker.
2. Turn ON Bluetooth on mobile phone
3. Search for available device
4. Tap on speaker's name in order to connect the mobile to the speaker
5. Connection successful

What according to you makes you a good candidate for customer service or technical support job? | I have 3 years of experience in customer service/technical support. I know how to empathize customer on different scenarios and resolve their queries as quick as possible. Since I have a technical background and sound knowledge of computer basics, I'll be the best candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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