Subject: Tech Support Candidate - rani singh
From: rani singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Dec 2020 03:33:39 -0500

| | Tech Support Test

Name | rani singh
E-mail | [email-masked]
Phone Number | (+91) 7982861681
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | delhi ncr
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
excel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | accurate services | bde | 12 dec2020 | 20000
Previous Employer 1 | na | | |
Previous Employer 2 | na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.
If you can open another site, skip down to The problem only happens with certain websites.
If you can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem happens in all web browsers

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.turn on the bluetooth of the speaker.

2.Swipe down from the top of the screen.
3.Touch and hold Bluetooth .
4.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
5.Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Show willingness to help,show to customers that you understand their frustrations by emphatized and symphatized them and give best options and recommendations to help the customer to satisfy their needs
I have everything

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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