Subject: Tech Support Candidate - Zulfequar Mehdi
From: Zulfequar Mehdi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Dec 2020 03:11:06 -0500

| | Tech Support Test

Name | Zulfequar Mehdi
E-mail | [email-masked]
Phone Number | (+91) 8309059116
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Patna, Bihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio
GIS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | B.L. Kashyap & Sons Ltd | Asst Billing Engineer | Still working | 20000
Previous Employer 1 | Alborz India Pvt Ltd | Operational Head | Feb-2018 | 15000
Previous Employer 2 | Avishkar Consulting services | Operation In-charge | Apr-2017 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i will type "www.ndtv.com" in the address box of browser.
Then if we encounter any problem will resolve it by re checking the spelling.
Then will press enter
Afterward you will see the open site on ur screen

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First switch ON the Bluetooth Speaker
Then switch on Bluetooth in your Mobile Phone, open Comple Bluetooth Menu
Then search for New Device, when you get the name of your Bluetooth Speaker click on it to pair it with the  Mobile...it might take few seconds
Afterwards it will show as paired,
Now u can enjoy Music

What according to you makes you a good candidate for customer service or technical support job?

Candidates having Good Communication skill & technical knowledge with explanatory skill,
Candidates should be clam
Candidates should have good listening power and problem solving in high pressure

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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