Subject: Tech Support Candidate - Manish Kumar
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 14 Dec 2020 00:19:17 -0500

| | Tech Support Test

Name | Manish Kumar
E-mail | [email-masked]
Phone Number | (+91) 7208420864
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indrapuram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Hardware - Advanced
PEINTER RELATED ALL ISSUES

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kmi business technology pvt ltd | Field engineer | Current | 20000
Previous Employer 1 | Wep solution ltd | Customer support engineer | 30/09/2020 | 15000
Previous Employer 2 | V tech india pvt ltd | Printer Engineer | 25/08/2018 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check your pc is connected in network or not.
2.check you network signal.
3.try to open other browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.power on the speaker.
2.open Bluetooth in your mobile.
3.search speaker name and tab on that.
4.come any popup allow.
5.your device is connected.

What according to you makes you a good candidate for customer service or technical support job? | Cumunication skill and knowledge of that field
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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