Subject: Tech Support Candidate - ANUJ GAUTAM
From: ANUJ GAUTAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Dec 2020 11:18:10 -0500

| | Tech Support Test

Name | ANUJ GAUTAM
E-mail | [email-masked]
Phone Number | (+91) 8319163535
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | BHOPAL
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lupin ltd. (futur focus infotech) | IT SUPPORT ENG.L2 | CURRENT WORKING | 20000/-
Previous Employer 1 | OIST-BHOPAL | LAB EN-CHARGE | 30/06/2018 | 13000/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

firstly talk to user current network position area network problem solve.
2. check browser setting , delete cookies ,browser histories,  reset setting .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.  speaker Bluetooth ON then mobile phone Bluetooth on  click scan - paired  speaker Bluetooth.
now speaker Bluetooth contacted to mobile

What according to you makes you a good candidate for customer service or technical support job?

i have 5 years experience in this filed and also good experience to customer headlining.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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