Subject: Tech Support Candidate - Piyush Sharma
From: Piyush Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 13 Dec 2020 01:25:06 -0500

| | Tech Support Test

Name | Piyush Sharma
E-mail | [email-masked]
Phone Number | (91) 9711275872
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vest Pvt. Ltd. | Associate Software Engineer | 17 March 2020 | 22
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Check if website name is correctly enterd and reload the page.
Step 2: Check if computer is connected to internet.
Step 3 : Test your Internet connection
Step 4: Refresh your browser or try another browser
Step 5: Test and reset your router
Step 6: Traceroute the connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Go to settings
Step 2: Tap the Bluetooth option
Step 3: Turn on Bluetooth
Step 4: A list of available devices will appear.
Step 5: If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
Step 6: On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | I have a good technical understanding. I always enjoy helping people in solving their difficulty. Technical support job give this opportunity to help people in their technical problems and that's why I would be very good candidate for this role as technical support or customer service executive. I also have a good command over English. So I will be able to handle their problem and solve it efficiently.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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