Subject: Tech Support Candidate - Sahil Sahil
From: Sahil Sahil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Dec 2020 20:59:12 -0500

| | Tech Support Test

Name | Sahil Sahil
E-mail | [email-masked]
Phone Number | (144223) 7973054617
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mohali (Punjab)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SASS Manpower Management | AV Engineer | NA | 16569
Previous Employer 1 | New Tec Electronics | Service Coordinator | 30 May, 2017 | 7500
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will check internet connectivity of my device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : Turn ON your speaker.
Step 2 : Select bluetooth mode from speaker.
Step 3 : Turn ON bluetooth of the device you want to connect with the speaker.
Step 4: See the name of speaker in the available device and select to connect.

What according to you makes you a good candidate for customer service or technical support job? | To understand the customer enquiries and the action taken to solve their queries and the follow ups of given work.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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