Subject: Tech Support Candidate - Jassi Charan Jassi
From: Jassi Charan Jassi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Dec 2020 13:25:03 -0500

| | Tech Support Test

Name | Jassi Charan Jassi
E-mail | [email-masked]
Phone Number | (91) 9301948161
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mainpuri (U.P)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Egon zehnder International | CV Capture Associate | Dec.2019 | 19k
Previous Employer 2 | Kkolar Kitchen appliances | Front office Executive | May2016 | Feb.2018

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all you have to restart your Device. Many basic problems can be solved simply by restarting your device & Make Sure the Internet Connection Works. Now open your browser and Check if the Website is Down for Everybody or Just you. It's a good idea to test if the site you're trying to access is down for everyone, or just you.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Pair a Bluetooth accessory then Swipe down from the top of the screen.Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | According to me the more important thing in both the service is your way of talking how u can handle your customer  queries and the most important thing is your behavior & how quickly you solve his/ her problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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