Subject: Tech Support Candidate - Md Faiyaz
From: Md Faiyaz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Dec 2020 07:21:12 -0500

| | Tech Support Test

Name | Md Faiyaz
E-mail | [email-masked]
Phone Number | (91) 7004401142
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio
Tech Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | IBM | Technical Support | 17th June | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will find out which type of error while opening given URL :
401 (Unauthorised) ⇒ This error happens when someone tries to access a page for which they are not authorised.
403 (Forbidden) ⇒ this error occurs when a server will not complete a request because a user isn’t allowed to access it.
404 (Not Found) ⇒ this error is one that most people see on a regular basis. A 404 error occurs when a user tries to access a webpage that doesn’t (or no longer) exists.
500 (Internal Server Error) ⇒ this error is another very common message displayed for a lot of users, and it’s pretty much just a generic error message for any type of internal server error that cannot be easily defined.
504 (Gateway timeout) ⇒ another common one, a 504 error signifies a gateway timeout, which happens when one server did not receive a timely response from another server when it was attempting to load the page.

I will do the following Steps:
I will check my internet connectivity then,
2. I will check url provided by me is correct or not.
3. If the given url not worked then I will clear Cache by given following steps:
a.) On your Android phone or tablet, open the Chrome app .
b.) At the top right, tap More .
c.) Tap History. Clear browsing data.
d.) At the top, choose a time range. To delete everything, select All time.
e.) Next to "Cookies and site data" and "Cached images and files," check the boxes.
f.) Tap Clear data.
It is a good idea to clear your browser cache because it: prevents you from using old forms. protects your personal information. helps our applications run better on your computer
4. Other Way To Open URL : If network is working properly then I will open url again in same browser if it could not open then I will open it  in another browser like Microsoft Edge, Chrome or Safari etc.

Hope it will solve the error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First we will ON the bluetooth my Android mobile and Bluetooth speaker
2. After that  I go to my Android mobile and press bluetooth icon and open than clicked Pair new devices.
3. Just wait Scan automatically and find my Bluetooth speaker Name and clicked for paired and also a sound came paired from my Bluetooth speaker
4. My Android mobile was connected my Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I'm having one year technical support experience, where I used to solve client issues as well as I used to guide the clients on different scenario. I have patience to solved the client issues and excellent communication skills to resolved client query. That’s why I am good candidate for customer service or technical support .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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