Subject: Tech Support Candidate - Mukul Budakoti
From: Mukul Budakoti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Dec 2020 07:12:10 -0500

| | Tech Support Test

Name | Mukul Budakoti
E-mail | [email-masked]
Phone Number | (+91) 9897241915
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bengaluru
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pms engineers | SR sales engineer | Na | 35000
Previous Employer 1 | Skf | Customer support engineer | May 201,8 | 24000
Previous Employer 2 | Hgs | Customer support engineer | March 2016 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the network connection,after that I will check the error and will reboot the WiFi or any connection on which my system is connected. If it still is not working I will try another browser and if it still doesn't work I will restart the system and reinstall or update the browser or check the browser settings if the website is blocked for some reason.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open your phone's Bluetooth ,search for available devices , select the device to be connected and connect them to your phone after pairing the device to your handset
What according to you makes you a good candidate for customer service or technical support job? | I am an engineer which has worked with service industry for 3 years and as a sales engineer for 2.5 years and have been handling technical support for cement industry and machine tools
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |