Subject: Tech Support Candidate - Nihal Kumar
From: Nihal Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Dec 2020 06:19:04 -0500

| | Tech Support Test

Name | Nihal Kumar
E-mail | [email-masked]
Phone Number | (91) 9604439788
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | JAIPUR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Tech support | | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:. Close all the tabs and open only browser.
Step 2. Restart the device
Step 3. Clear cache of the browser.  Export the book mark
Step 4.  Hard reset the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on bluetooth of both device
If not pair . Then do pairing
Search for the bluetooth on mobile and click on that bluetooth name to connect

What according to you makes you a good candidate for customer service or technical support job?

My technical back ground, deep technical knowledge and the my experience of customer handling.

Talking on ethics. I like to help people which keeps me under calm while handling even the irritating customers

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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