Subject: Tech Support Candidate - Ankur Nautiyal
From: Ankur Nautiyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Dec 2020 03:36:18 -0500

| | Tech Support Test

Name | Ankur Nautiyal
E-mail | [email-masked]
Phone Number | (+91) 8630646346
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New ashok Nagar Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Agva Health care | Sales coordinator | | 17000
Previous Employer 1 | EMEA Tech House | Senior Executive | 8 April, 2020 | 19000
Previous Employer 2 | Maateshwari Trading Company | Sales Engineer | December 2017 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the website address is correct or not.
Next I will check the internet connectivity.
And last I will restart the computer and try to fix out the error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly I will turn on the Bluetooth on both devices.
And will search the Bluetooth name of speakers over the mobile phone and paired to connect.

What according to you makes you a good candidate for customer service or technical support job? | As been into coordination with the customers from last 4 years by providing them satisfactory solutions for their problems at the earliest and always tried to fix the issue from my side that makes me confident that I can assist customers and provide good customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |