Subject: Tech Support Candidate - amit doda
From: amit doda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 12 Dec 2020 03:03:17 -0500

| | Tech Support Test

Name | amit doda
E-mail | [email-masked]
Phone Number | (91) 9041667980
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Punjab
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Desktop Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indiabulls Housing Pvt.ltd. | Desktop Support Engineer | May-2020 | 25000
Previous Employer 1 | IMSI India Pvt.Ltd | Desktop Support L2 | Aug-2018 | 20000
Previous Employer 2 | Renovision Automation | Desktop Support L1 | Nov-2017 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I Will check internet connection
I will check proxy server and will remove if enable
Will also try to open the site in different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Bluetooth of both the devices
Go to the computer bluetooth Settings and click on add a new device
Will select the bluetooth device and connect it

What according to you makes you a good candidate for customer service or technical support job?

Good Basic Technical Knowledge,
Good communication skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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