Subject: Tech Support Candidate - Parul Arora
From: Parul Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Dec 2020 10:13:11 -0500

| | Tech Support Test

Name | Parul Arora
E-mail | [email-masked]
Phone Number | (91) 8700489124
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CCI Private Limited | Executive | May 2020 |
Previous Employer 1 | Amit Saxena and Associates | Administration Assistant | Dec 2016 |
Previous Employer 2 | Genpact India | Process Associate | Aug 2014 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first of all check if my WiFi connection is stable on my PC or not. After that if it is not then will check the WiFi router and see if the lights in the router all working. If the lights are not stable then will check access points in my router. If everything is well connected and still the WiFi isn't working then I will switch off my router for a few minutes and see if it starts working after or not. Most probably it will start working but if doesn't then I will the service provider and register my complaint of non operational WiFi.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the blue tooth speaker. Now go to the blue tooth section in your phone and long press on it. After long pressing the Bluetooth option will open up. Here I will switch on the blue tooth in my phone and it will start detecting the nearby blue tooth devices. Once I see the blue tooth speaker's name in my phone then I will pair it with the phone.
What according to you makes you a good candidate for customer service or technical support job? | I speak above average English and quite well with the grammar. Also, I have worked for 5 years in the customer service profile. I also have a typing speed of 37 wpm. If given a chance, I can utilize my skills and good work experience to the benefit of your organization.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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