Subject: Tech Support Candidate - Nisha Verma
From: Nisha Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Dec 2020 08:04:11 -0500

| | Tech Support Test

Name | Nisha Verma
E-mail | [email-masked]
Phone Number | (91) +91 82853 18396
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer private limited | Technical support engineer | 13th of November | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Out suggest to below mentioned steps in order to resolve the browser issue-
1. Make sure internet connectivity is proper
2. Reset the internet settings of PC and then recheck
3. Check by opening another site on same browser and same site on another browser
4. Clear the cache and malware of the browser and check again
5. Once connect PC with another internet source. If issue is resolved then contact to the service provider
6. Make backup and reset PC. Update with the latest version of software

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to connect a Bluetooth speaker to mobile is given below-
1. Enable the Bluetooth option in phone and turn on bluetooth speaker
2. Navigate to the settings- connection -Bluetooth- scan
3. Scan and pair with your bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

I have so many qualities that is required in good customer support
1. I am good listener and patient.
2. I think out of the box to resolve the customer issue in a creative way
3. I feel happy when I help someone.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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