Subject: Tech Support Candidate - Mayank Jain
From: Mayank Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Dec 2020 08:00:42 -0500

| | Tech Support Test

Name | Mayank Jain
E-mail | [email-masked]
Phone Number | (+91) 7415575077
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bhopal Madhya Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indus management | Zonal trainer | NA | 30000
Previous Employer 1 | Reliance jio | Assistant manager | 20-10-2020 | 20000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will check the internet connectivity, if the connectivity is fine will try and open some other site to ensure the internet connection is proper.
2. If the connectivity is proper, then will open the site on other brower so that if in case it's a browser related issue then that can be spotted out.
3. Will check the web address that the address is correct ot not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker and make sure the speaker is in paring mode.
2. Turn on the phone's bluetooth and scan the available devices.
3.Once the speaker name appers in available devices list will tap on the name and get connected to the device.

What according to you makes you a good candidate for customer service or technical support job? | As I've worked in mostly customer facing front of the companies that I've worked for i understand the mindset of customer and the kind of service customer expect from me. In addition to this i think I've the skill set to handle and cater customer requirements.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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