Subject: Tech Support Candidate - Gagandeep Singh Bhatti
From: Gagandeep Singh Bhatti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Dec 2020 04:11:20 -0500

| | Tech Support Test

Name | Gagandeep Singh Bhatti
E-mail | [email-masked]
Phone Number | (91) 9115528367
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | International Tractors Ltd. | Sr. Engineer | to be decided | 34,886
Previous Employer 1 | Convergys | Technical Support Executive - || | 20-May-2017 | 19,500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Approach 1 : Internet not connected

-> I will check if the system I am using to access the website is connected to Internet(either LAN or WiFi)
- If the system is not connected, I will connect it to Internet and try to open the website. The website will open.

Approach 2: Internet Connected but still no Access

-> I will look for a yellow sign on the WiFi icon or computer icon on the bottom right corner of my computer screen and if it has a yellow sign :
-1. I will follow the Modem troubleshooting.
-2. I will check if the services are stopped by ISP.

Approach 3 : No access after following the above approaches

-> I will look if the web browser is using any proxy
-> I will completely reset the web browser and reopen it
-> Website opens now

Note :  There are also other troubleshooting methods which includes DNS Flush commands, however it depends on the error being shown on the screen to know which approach one has to follow.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Bluetooth Connectivity Steps :

1. Switch on the Bluetooth Speaker and select the Bluetooth mode on it.
2. Open Settings > Connections > Bluetooth > Power On
3. From the List of available devices select the name of your Bluetooth Speaker.
4. It might give you a prompt asking 'if you want to connect to xyz speaker'
5. Select Yes.

Your phone is now connected to the bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

What I understand from good customer service is to relate with customer's problem by understanding it properly and delivering the best solution so that the problem is fixed.

I like work on technical problems as I like facing such challenges and it feels me happy when I resolve such problems for other. Also, this is something I have been doing since last 3+ years.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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