Subject: Tech Support Candidate - Rahul patel
From: Rahul patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Dec 2020 03:04:05 -0500

| | Tech Support Test

Name | Rahul patel
E-mail | [email-masked]
Phone Number | (91) 8770726275
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Codezooma PVT LTD | Project coordinator | | 28
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check if my internet is working or not if that is working then I will check the same link on other browser if that's not working there then I will check if I do have any VPN is on or any other problem !
If my internet is not working then first I have to fix that issue and then I can check again, and gain if the same issue occurs then I will try to check any other link is working or the issue with the same link only !

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Pair the Bluetooth to speaker
What according to you makes you a good candidate for customer service or technical support job? | I do have 3 years of experience for the same
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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