Subject: Tech Support Candidate - VINEET GAUTAM
From: VINEET GAUTAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 11 Dec 2020 01:31:27 -0500

| | Tech Support Test

Name | VINEET GAUTAM
E-mail | [email-masked]
Phone Number | (88604) 08016
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | vaishali ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | oppo mobiles | testing engineet | 7 may 2020 | 19500
Previous Employer 1 | frog cellsat | testing engineer | 12 aug 2016 | 13500
Previous Employer 2 | swadha infotech | tech support engineer | 8 feb 2015 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check Network Is ok or not Using LAN or WIFI.
If it ok than check all other sites open or not.
If all not open than may be Browser issue Reinstall it
After it all website open but still NDTV not open than check is this blocked website ? or not.
If this than unblock it and try than after it ok.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On the Bluetooth of speaker and mobile phone also.
Search the speaker name in the list of searching of device in mobile.
Select the speaker and pair it to connect with Mobile

What according to you makes you a good candidate for customer service or technical support job?

My Troubleshooting skills are good and Soft Skills are also good to handle the problems of customers
I am cool and calm minded person and always eager to learn new things and new technology to enhance my skills to quickly solved the customers issue as well.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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