Subject: Tech Support Candidate - VIKAS RATURI
From: VIKAS RATURI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 21:56:30 -0500

| | Tech Support Test

Name | VIKAS RATURI
E-mail | [email-masked]
Phone Number | (91) 9990652157
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | FARIDABAD
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | REYNOLD INDIA PVT LTD | TECHNICAL ENGINEER SALES | | 24200
Previous Employer 1 | ANERGY INSTRUMENTS PVT LTD | ENGGINEER SALES | 20TH MAY 2020 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check physical causes for error
i) Issues of your router.
ii) Problems with cables.
iii) Wi-Fi hotspots got errors.
iv) Interruption of the Internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - Onn the power of bluetooth speaker.
Step 2 - open & search for bluetooth on your phone.
Step 3 - select the correct option of bluetooth speaker on your phone which  you want to connect with.

What according to you makes you a good candidate for customer service or technical support job?

i) Soft Skiills like interpersonal (people) skills, communication skills, listening skills, time management etc.
ii) Good knowledge of technical support to be provided.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |